Looking After You with Our Return & Refunds Policy

We really do `have your back` with our 5-year warranty with Free A+Care cover, but we also want you to feel secure when buying, so although our wheels are `built to order` our cancellations, refund and returns policies have been developed to give you complete peace of mind when buying your Aeroc performance bike wheels.
 

Our 14-Day `Ride & Return` Refund Offer
 

We understand this is an investment and we want you to buy your Aeroc performance bike wheels in total confidence, so we offer a full refund when cancelling your order for up to 14 days after the collection or delivery date. We offer this time for you to check, ride and be completely thrilled with your performance bike wheels, but if you decide to cancel within this 14-day period, for whatever reason, we will fully refund all the monies you paid Aeroc for your order. 

How to cancel your order before your confirmed build date
 

Cancelling an order before your confirmed build date: Easy, just email us with your order number, confirming you want to cancel and we`ll do the rest. 
 

How to cancel your order after collection or delivery
 

Just email us confirming you want to cancel within 14-days of the collection or delivery date, then return your order within 14 days. Your cancelled order should be returned to your original Master wheel builder. Please note: A returns label will be supplied and this must be included with your returning order. 
 

Please note: Refunds can take up to 30 days to process but we will always complete the refund earlier where possible. Terms Apply*


 

Terms Apply*: We are unable to accept a return or refund request for any order that has been misused, abused or in the sole discretion of our Master wheel builder centre or Aeroc team services, is not in a saleable condition. The returned order must be complete, undamaged and in saleable condition including all components and any extras supplied must be returned at the same time. We do not accept liability for any return that is lost or damaged in transit. We recommend you fully insure all returns when using a courier service.  You must email us and receive a returns label and returns information sheet before returning any order. The 14 day `ride and return` full refund offer does not cover our UltraBuild service, products fitted by your Master wheel builder including ancillary products required for full ready-to-ride and products supplied extra and fitted by your wheel builder is not covered by our 14 day ride and return offer and will only be refunded or exchanged under the individual policies of the independent wheel building business. The wheel building business has the right to charge for removing or exchanging products from the wheels fitted under our UltraBuild service when using our 14 day ride and return offer. Our 14 day ride and return offer does not cover our Custom to Race wheel choosing service. Your Master wheel builder will NOT accept any return without an authorised returns label.

Please note: Our wheels are `made to order` and our policies are Extra to Your Statutory Rights and they are not affected by our policies.