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Customer Feedback

Our customers feedback helps us improve everything we do!

Site Submission
*****

Paul Gill

Hi, The NEC show display and knowledge of your master

18/09/2023

Hi, The NEC show display and knowledge of your master wheel builder very impressive, enough to make me buy your wheels along with the talking my needs through with Mike, ordering and communication on what's happening great, as for the wheels absolutely amazing, light and responsive, to the stage on the first ride frightened me on the fast down hills, needless to say they no problems now, only sad thing, no wheel bag to carry them out of the shop and still no wheel bag. Paul P.s before going to the show I had no intention to buy new wheels 

Hi Paul, thank you for your kind feedback and we are pleased you find your wheels to be 'absolutely amazing' we are working hard to get the wheel bags in stock and will dispatch to you asap. Enjoy your riding - Team Aeroc

Site Submission
*****

Jonathan Harris

Didn't know about this brand but everything has been

07/09/2023

Didn't know about this brand but everything has been as good as I have ever experienced. I ordered the wheels and the build experience was great and meeting the builder Phil and understanding more about what it takes was fascinating and enjoyable. Wheels are top quality and feel well built. Would recommend this company for anyone who want s to experience handbuilt wheels.

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*****

Jeremy Evans

It was nice meeting Rob yesterday. As you said,

08/06/2023

It was nice meeting Rob yesterday. As you said, he knows what he’s doing. I had a ride this morning. Not ideal for judging with a blustery wind, but the bike definitely feels different – more lively and spritely and a higher gear on one of my regular circuits than usual. It feels much lighter on the front – I will have to get used to that – and is also quite noisy! I guess this must be down to the tyres (like cars). Not such a bad thing coming up behind dogwalkers and no doubt I will get used to that as well. I left Rob to choose tyres and his choice seems perfect for my kind of riding. So all in all it’s looking good and I’m glad I went for it. I’m also glad I discovered Aeroc after wasting a lot of time looking at boring carbon wheels on the web. Your input and advice was much appreciated.

Site Submission
*****

Patrick Schils

Just a bit of early feedback about the wheels

17/02/2023

Just a bit of early feedback about the wheels. They feel solid, responsive and secure whilst climbing, descending and on flat roads even in windy conditions. I will be 100% behind the product. Patrick Schils - Former Belgium Professional Cyclist

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Sandy Taylor

16/02/23

If you want a pair of off the peg wheels go to your local bike shop. If you want a bespoke product (Get it ?) built to your individual specifications go to Aeroc. This is component built by enthusiasts for enthusiasts. From order to delivery you are kept updated on the progress of your order. Similarly you are able to communicate with the Master Wheel Builder your build. Tyres and cassette can be fitted prior to dispatch according to your needs, and once fitted , without doubt, they enhance your ride quality from spinning to climbing.

Site Submission
*****

Stephen Hoyle

Probably the best buying experience I have known

26/09/2022

This was not just the best wheel buying experience, but probably the best buying experience I have known. Being handbuilt for me felt great and the wheels ride really well and I can feel the difference to the wheels that were supplied with my bike. They roll smoother, are lighter and they just feel fast. I would highly recommend this company to anyone looking for a new set of wheels.

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Mr Oliver

01/07/22

From the first ride these wheels scream top quality , from the dt-Swiss 240 hub that sounds super sweet and the sapim spokes giving confidence from the first roll of the wheels.
Haven’t missed a beat since day one , but the wheel builder support and service gives solid piece of mind.
Running 50mm rim brake version on tubeless , the wheels / service / aftercare have ticked all the boxes and I get a set of handmade wheels expertly assembled locally which supports my local bike mechanic 👌🏻

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Calum Price

15/03/22

Wow great

Wow, simply brilliant, bought a new bike last summer and after waiting for 6 months for delivery I decided to upgrade wheels in January. The difference is so noticeable, these wheels just roll better and make me feel more in control but also the speed has made me move up a group in my CC. The customer service was great and I really enjoyed knowing the builder etc. Thank you Aeroc, recommend to all.

Site Submission
*****

Richard Warren

They look great and are really lightweight.

10/01/2021

Have just received the wheels and they look great and are really lightweight. I won't be putting them on the bike until the spring so will give feedback on how they ride then. The ordering and build experience has been great. Frequent email and phone updates on progress and Lewis at AW who built them has done an excellent job. From speaking to him when I picked them up, he was also very happy with the way it all worked. It's great to have set of handmade wheels where you know the builder and I'm looking forward to riding on them when the weather is kinder and the winter wheels come off.

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Kevin Fletcher

20/10/21

Bought a set of 38mm Road with 350 hubs. I rate the 350 hubs as I have had them before and the are bullet proof. I love these wheels, they look amazing and ride fast but feel secure with great handling. The build and design is excellent, will be recommending to all.

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Robert Stevens

08/10/21

Seriously good wheels and customer service. These wheels feel and look real quality, they ride brilliantly, look great and I loved the build experience. These are the best wheels I've ever owned and I highly recommended.

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Adrian

01/10/21

Having tried many different wheels over the years I can honestly say that these are at a different level. Upon my first outing I immediately noticed the better handling and smooth transistion over the road, something that I’ve never had with other brands before, it was that noticeable.
As an aside, delivery was super efficient and communication excellent. Would definitely recommend.

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Paul Harrison

01/10/21

Fabulous Wheels - Robust and durable. Brilliant customer service - highly recommend.

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Thomas Nelmes

01/10/21

Very happy with my new wheels, I could feel the difference in the handling immediately.They felt light but also strong.
Great service and I love the fact they were built locally. Highly recommend!

Site Submission
*****

Mathew Lindman

Wheels look and ride great

30/09/2021

Wheels look and ride great, Thank you to Greg for a wonderful service and build. Really good experience having the wheels built locally and when collecting, I learnt about the components used etc. Highly recommended.

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Simon Postlethwaite

29/09/21

Fantastic wheels - really pleased with them. Robust and durable. Brilliant customer service - very happy to fully recommend without any reservation.

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Mark Jones

29/09/21

Best wheels I’ve owned by a country mile, an instant performance upgrade and an amazing look to boot.
Highly recommended.

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Mathew Stanford

28/09/21

I’ve had various sets of wheels but these are fantastic. Very light, great look and very responsive.

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Mr Marcus Bryan

27/09/21

Great service did what they said they would do and really helpful I had a couple of quires and they got back to me straight away. I will be recommending them to all my cycling pals. 🚴🏻‍♀️🚴🏻‍♀️

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William Bates

27/09/21

I recently contacted Aeroc with a view to having bespoke wheels made for my bike after years of purchasing what I now consider to be inferior off the shelf products! Absolutely amazed at the technical knowledge and advice I received and I'm looking forward to having my new wheels.The warranty and aftersales service offered are in my opinion second to none. Fantastic website, if only I'd known this was an option years ago!

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