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How secure is your website and what payment cards do you accept?Very secure - your information is protected with 256-bit SSL encryption. In addition our payment gateway provider uses the highest level of protection, PCI DSS Level 1 protection, complying with the Payment Card Industry Data Security Standards. Look for the green lock in address bar on payment pages. We accept all major credit/debit cards and Apple pay
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Can I cancel my wheel order?Yes! you can cancel your order before the confirmed build date. Terms apply - please find more information here: Cancellations, Returns & Refunds
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What if I change my mind , can I exchange?Yes! you can exchange your wheelset to a different wheelset for up to 14 days from the collection or delivery date. Terms apply - please view our Cancellations, returns & refunds
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How does the A+Care cover work and is wear & tear includedWhen your wheels have a full-service history carried out by our Master wheel builders or any bike shop, (pre-approval required) we'll include our Free A+Care cover - meaning we will replace worn or damaged bearings and spokes with a re-build, tension and true, including wear and tear of these components - Free Of Charge. Terms apply - Please view Warranties & A+Care Cover
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Can I transfer the A+Care cover plan to a new ownerYes! we just ask you email us with some details and we will confirm the transfer to the new owner. More information can be found in the servicing booklet supplied with the purchase. Please view Warranties & A+Care Cover for more information
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Are my wheels still under warranty without servicing or A+Care CoverYes! as standard we supply our industry-leading 5-Year Warranty - meaning we will repair or replace any material or manufacturing defect Free Of Charge. Pleas view Warranties & A+Care Cover for more information
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What are the collection or shipping options?You can collect from your Master Wheel Builder or choose delivery. We advise to collect and take advantage of the professional advice and services your wheel builder offers. Please select on the Cart page when buying.
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How long does it take for my wheels to be hand-built and ready to ride?For wheels that are not in stock, there is an approximate wheel-build lead-time at the top of product page, most in stock wheels take around 7 days to be with your Master builder and another 7 days for completion.
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Where is my Master Wheel Builder located and can I change wheel builder?You can locate your wheel builder by using our Locate Your Master Wheel Builder or our Meet Our Master Wheel Builders services. You can change Master wheel builder by informing us of the builder you want to use in the `Add Notes` section of your shopping cart. Please note: We are rapidly expanding our network of Master wheel builders, but we are not everywhere yet, so why not choose a Master wheel builder and select the delivery option when buying.
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What is the best way of contacting you?At present, the best way to contact us is by email at: team@aerocbikewheels.co.uk We will always try to respond within 24 Hrs. You can also use our contact page If it's easier for us to call you, just supply your telephone number with the best date and time and we'll be in touch!
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